| Issue with MageMonkey 1.0.9 extension on magento 1.6.2 | |||
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| Luis | Posted: 2012-07-10 | # 90 | |
Joined: 2012-03-09
Posts: 1146
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Hi Pieter, You are welcome, I'm sorry but this it's all I can do for you. If fixing this issues dont fix the problem i dont know what could be the cause here. I can't see in detail each site which has a problem, it could take all my life  Anyway we can do it for a fee if you want, you can drop a line to info@ebizmarts.com. Kindest Regards |
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| pieter.mathys | Posted: 2012-07-11 | # 91 | |
Joined: 2012-07-10
Posts: 7
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Hi again, I've fixed all the errors in my system.log and carefully examined the exception.log message about "Unable to send mail. mb_send_mail()". The later will be fixed in a few hours, once my hosting support makes a few changes in my php.ini. Furthermore, this error is only thrown when unsubbing from a list. Sadly, the same problem stil arises; I'm not able to re-sub through the customer account section. No errors are thrown when trying to sub or unsub through the front-end, but mailchimp does not get synced properly. :/ So, any ideas where to look now? Thanks a bunch so far! |
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| Luis | Posted: 2012-07-11 | # 92 | |
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Joined: 2012-03-09
Posts: 1146
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Hi Pieter, Just to be sure the extension works ok, and to identify the error do the following: 1- Disable the login extension or login files or any other way you do this. 2- Instead of using your custom template change to the default Magento template (then you can restore it again) 3- Check in your MailChimp custom fields if you have some field as required, uncheck and make it NOT required 4- Save the configuration in System -> Configuration MageMonkey again and be sure that you dont receive any kind of error (principal cause this doesn't work) 5- Go to your MailChimp account to the default list and in List Tools -> Webhooks section check that the url of your site be there, it has to look something like this one: http://[url_of_your_site]/index.php/monkey/webhook/index/wkey/[some_encriped_numbers]/ 6- In the same section check if below under the title "What type of updates should we send?" you have all the checkboxes checked. If you complete all this steps without any problem, remove the cache of your Magento and try again and check in Magento: *1- Newsletter -> Newsleter Subscribers the status of your user. *2- Then go to your MailChimp account inside your MailChimp list and see if the user it's there and subscribed. Also you should receive an email confirmation that you are subscribed. Wait until the user it's in both places. Once the user be subscribed in your MailChimp list refresh the customer account section in your Magento frontend, you have to see the checkbox ticked now. Then and just if the last step it's correct uncheck the checkbox from your default list under the customer account section in your Magento frontend. Check again the steps *1 and *2 if the user change the status to unsubscribed in both places. Now the checkbox in the customer account section in your Magento frontend must be unchecked and you should receive an email confirmation that you are unsubscribed now. And finally and just if the last step it's correct check the checkbox from your default list under the customer account section in your Magento frontend. Now the checkbox in the customer account section in your Magento frontend must be checked and you should receive an email confirmation that you are subscribed again. Check again the steps *1 and *2 if the user change the status to subscribed in both places. Between every step check the logs if you have any error or notification that you consider important. Let me know how you did you go with this. Hope everything goes well, in this case. If everyhting goes well we have to identify where it's the error in your actual configuration (login, template, configuration in mailchimp, configuration i Magemonkey, or another thing) Kindest regards |
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| pieter.mathys | Posted: 2012-07-12 | # 93 | |
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Joined: 2012-07-10
Posts: 7
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Oh wow Luis. You're a Boss! I'm going to try it out in a few and let you know the results.  |
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