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| fadedsoul.com | Posted: 2012-06-16 | ||
Joined: 2012-06-13
Posts: 8
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So... I've recently installed Magemonkey, and it appears to be sort of working; I now get a message when I launch Magento, telling me that I have sent a Mailchimp campaign (which I did directly through Mailchimp.) Also, my lists are showing in the Magemonkey settings in Magento. All this indicates to me that everything is hooking up ok. However, when a customer signs up on our website, they still receive the non Mailchimp confirmation, no Mailchimp double opt in stuff, and are not added to the list in Mailchimp (though they are in Magento). The signup that runs through Magento is the little bar at the bottom right corner of http://www.fadedsoul.com not the "sign up for our newsletter" image on the home page (That one works as it is linked directly to Mailchimp). Any help would be appreciated. Thanks in advance, Aaron |
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| Luis | Posted: 2012-06-18 | # 1 | |
Joined: 2012-03-09
Posts: 1322
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Hi FadedSoul, The most common problem related to the still receive the non Mailchimp confirmationit's that you have a error in your code or xml malformed and this prevent MageMonkey make all their functionalities. So if you are not receving the email Confirmation it's logical that you are not being added to the MailChimp list. So I recomend that take a look to your system.log file under var/log folder and check if there's some error. Let me know how everything goes. Kindest regards |
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| fadedsoul.com | Posted: 2012-06-18 | # 2 | |
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Joined: 2012-06-13
Posts: 8
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Thanks, what would this error look like? To be honest, the system.log file doesn't mean a whole lot to me, it looks like it is just the same thing repeated over and over again, but I don't see anything about magemonkey or mailchimp... Sorry, I'm new to this. | ||
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| Luis | Posted: 2012-06-18 | # 3 | |
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Joined: 2012-03-09
Posts: 1322
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Hi FadedSoul: Yes that's why I asking if you can share the system.log into some public place. I'm almost sure that MageMonkey it's not working because another issue in your Magento, not directly because of MageMonkey. I take alook to the MageMonkey.log and was everything alright, there's no any error in there, so I think the problem come from other side and the most probably in your system.log file there's the answer. Kindest Regards |
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| fadedsoul.com | Posted: 2012-06-18 | # 4 | |
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Joined: 2012-06-13
Posts: 8
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Oh... Ok. I did find this error in the Mage_MonkeyAPIcall.log file "Error: You must specify a apikey value for the lists method, code -90" |
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| Luis | Posted: 2012-06-18 | # 5 | |
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Joined: 2012-03-09
Posts: 1322
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Hi FadedSoul: I dont think that this it's the error you are having. This error it's just once in the log file, but it's just when you enabled the extension and you dont have an api key yet. If yoiu look the date of this message I'm almost sure this its from the day you installed the extension. See the system log and see if there's some error. I would start looking for there. Kindest regards |
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| fadedsoul.com | Posted: 2012-06-21 | # 6 | |
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Joined: 2012-06-13
Posts: 8
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You had mentioned wanting to see our system.log How can I go about sending that to you? | ||
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| Luis | Posted: 2012-06-21 | # 7 | |
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Joined: 2012-03-09
Posts: 1322
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Hi FadedSoul: In a public page like pastebin or dropbox or the one you prefer. Thanks |
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| fadedsoul.com | Posted: 2012-06-26 | # 8 | |
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Joined: 2012-06-13
Posts: 8
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Thanks, Here you go! https://dl.dropbox.com/u/1459254/system-1.log |
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| Luis | Posted: 2012-06-26 | # 9 | |
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Joined: 2012-03-09
Posts: 1322
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Hi fadedSoul, I dont see any error in this log, i think you have the debug enabled, and you are receiving just the same sql in some place. If you can share the MageMonkey_ApiCall.log please. Kindest regards |
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