| Address Line 2 Breaks Address Verification | |||
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| dave.aspinall | Posted: 2012-07-19 | ||
Joined: 2012-05-23
Posts: 12
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Hi Pablo, Just wondered if you've ever been asked about the following. When customers on our client site enter their address using both Address Line 1 and 2 their Address Verification fails? But then if they use just Address Line 1 the Address Verification passes (using technically the same address)? Is there a reason for this? As the client as asking to hide the second Address Line but I'd rather fix the problem than hide the field. Cheers, Dave |
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| Pablo S. Benitez | Posted: 2012-07-19 | # 1 | |
Joined: 2012-03-08
Posts: 1492
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Hi Dave, This question is more specific for SagePay support, if you have a VPSTXID example and vendorname I can query them but its faster on the phone. Regards. |
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| dave.aspinall | Posted: 2012-07-19 | # 2 | |
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Joined: 2012-05-23
Posts: 12
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Thanks Pablo, I'll have a conversation with them about it and see what happens. | ||
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| Pablo S. Benitez | Posted: 2012-07-19 | # 3 | |
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Joined: 2012-03-08
Posts: 1492
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Let me know what they say. Regards. |
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| dave.aspinall | Posted: 2012-07-19 | # 4 | |
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Joined: 2012-05-23
Posts: 12
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Think we've solved the issue. Was the rule in our SagePay settings that was kicking back the orders if everything didnt match 100%, they told us changing it slightly would fix the problem. Old rules: Accept No Data Matches: no Accept Address Match Only: no Accept CV2 Match Only: no Accept Data Not Checked: no New rules: Accept No Data Matches: no Accept Address Match Only: yes Accept CV2 Match Only: yes Accept Data Not Checked: no Thanks again for pointing me in the right direction. Dave |
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| Pablo S. Benitez | Posted: 2012-07-19 | # 5 | |
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Joined: 2012-03-08
Posts: 1492
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Hi Dave, Thanks for sharing your findings, I'm glad this issue is sorted for you. Kind Regards. |
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