|Unsubscribing and Re-Subscribing Issues for both Magento Admin and Front End Website(s).|
We are trying to unsubscribe customers from the Newsletter either in the Magento Admin or on the Front End Website when logged in to “My Accounts” and also re-subscribe customers to the Newsletter.
When going into Magento Admin > Customers > Manage Customers > Newsletter to Unsubscribe a customer from the Newsletter, the “Subscribed to Newsletter?” is still check offed even after unchecking the box and saving. Even though this successfully unsubscribes a customer from MailChimp, we aren’t able to re-subscribe a customer back onto the Newsletter.
When logging onto the Front End Website and going to My Accounts > Newsletter Subscription, our page does not offer any buttons to Unsubscribe or Subscribe. Nothing is also checked off so customers wouldn’t know if they were actually subscribed or not. When I checked the box for the Newsletter List and Saved, I was successfully Unsubscribed from the Newsletter. When I try to check off the box again and re-subscribe to the Newsletter, it doesn’t work.
In Scenario 1, how can we resolve the Check Box issue so that it actually stays unchecked when unsubscribed and checked for subscribed?
In Scenario 2, how can we add actual subscribe unsubscribe buttons? We rather not shoe the MailChimp List name.
For Both Scenarios, How can we make the re-subscribe option work?
|santiago.paragarino||Posted: 2016-05-13||# 1|
The re-subscription problem is caused by a change on MailChimp's API which doesn't allow our current API version to re-subscribe subscribers. We are in contact with MailChimp to find a solution, also we are developing a library to integrate MageMonkey with the new MailChimp API version.