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Magemonkey Export to Mailchimp hanging
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Joined: 2016-07-07
Posts: 2
It's taken 3 days to export 19 customers to mailchimp. We've used this extension loads of times before and never had this issue. Normally takes a day for 1000+. The export is hanging and we need to the data pushed across asap please.
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Joined: 2016-06-09
Posts: 1020
Hello,

Did you make any recent changes? Did you upgrade the module? What version are you using?

Make sure the cron didn't get messed up, you can use this extension to monitor how the cronjobs are working: AOE Scheduler
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Joined: 2016-07-07
Posts: 2
No, we've have just added the MageMonkey extension. it's MageMonkey v1.2.3 . We're using Magento ver. 1.9.2.4 .
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Joined: 2016-06-09
Posts: 1020
Hello,

The export hanging is usually a cause of scheduling too many subscribers to be exported per hour, this is configured in our module in "Limit of Customers to Export", this means the amount that will be exported each time the cron executes, this happens once per hour.

It is recommended to leave it set in 200 (if it still doesn't work try lowering it a little bit more).

Best regards

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