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No ecommerce data sync & webhooks
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Joined: 2016-06-08
Posts: 23
Hi,

we updated the magento4mailchimp extension several times, but still there is not ecommerce data synced with mailchimp and also the api does not work backwords to the shop (for example unsubscribed users are not unsubscribed in magento, only at mailchimp).

Here is an example of the error description from the logfiles (MailChimp_Errors.log):

2016-10-20T07:05:06+00:00 DEBUG (7): Internal Server Error for Api Call: ecommerce/stores/XXXXXXXX_2016-06-16-094041/customers?fields=customers&count=38826 - A deep, internal error has occurred during the processing of your request. Please contact support.
2016-10-20T07:05:07+00:00 DEBUG (7): Invalid country code:

And here an example from MailChimp_Requests.log:

2016-10-11T12:15:16+00:00 DEBUG (7): {"operations":[{"method":"PUT","path":"\/lists\/9b5c99413d\/members\/80c4547fdbc35a0309b50381f42980a5","operation_id":"SUB_2016-10-11-12-15-16_15915","body":"{\"email_address\":\"XXXXXXX@XXXXXX\",\"status_if_new\":\"subscribed\"}"}]}

I've hidden secret data with XXX.

I hope you can help me with that, as we can't use any more features beside sending standard newsletters at the moment.
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Joined: 2014-08-07
Posts: 2628
Hello,

We have been working a lot in this extension lately. I suggest you to update the extension with the version available at https://www.dropbox.com/s/g5x5910rnv5utml/Ebizmarts_MailChimp4Magento-1.1.2.zip?dl=0.
Please follow these steps:
We have made some fixes over the RC so I suggest you to to the following:
1. Update to the attached version.
2. Refresh Magento's cache and re-compile if compilation is enabled.
3. Move or delete the MailChimp_Request.log, MailChimp_Errors.log and all the xxxxxxx.Request.log. Please note that xxxxxxx references to any file with ltters and numbers before the .Request.log part.
4. Reset Ecommerce Data.
5. Reset Local Errors.

Then you will have a clean environment to find out if there are problems and how to solve them.

Regards,
Santiago.
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Joined: 2016-06-08
Posts: 23
Hi Santiago,

we already updated to 1.1.2 but still got not the connection from mailchimp back to our shop.

Getting this error when savind mailchimp config again:

Invalid Resource for Api Call: lists/9b5c99413d/webhooks : url : Invalid URL
Your store could not be accessed by MailChimp's Api. Please confirm the URL: https://www.******.com/index.php/admin/mailchimp/webhook/index/wkey/83e861e08c41edc2/ is accessible externally to allow the webhook creation.

So what can we do? We are waiting since more than half a year for a solution. How can we get some better support with the issue??

Best regards

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Joined: 2016-06-08
Posts: 23
Getting these errors from new errorlog:

2016-10-25T21:10:46+00:00 DEBUG (7): Invalid Resource for Api Call: lists/********/webhooks : url : Invalid URL
2016-10-25T21:18:34+00:00 DEBUG (7): Resource Not Found for Api Call: ecommerce/stores/www.******.com_2016-06-16-094041/customers?email_address=benjamin.*******@gmx.de - The requested resource could not be found.

**** is example because of security.
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Joined: 2014-08-07
Posts: 2628
Hello,

Do you see any error at Newsletter -> MailChimp -> MailChimp Errors? Those are the ones that really matter.

Regards,
Santiago.
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Joined: 2016-06-08
Posts: 23
Yes there are many errors like this:

Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead / lines.item:1.product_variant_id : Schema describes string, boolean found instead / lines.item:2.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead / lines.item:1.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead / lines.item:1.product_variant_id : Schema describes string, boolean found instead / lines.item:2.product_variant_id : Schema describes string, boolean found instead / lines.item:3.product_variant_id : Schema describes string, boolean found instead / lines.item:4.product_variant_id : Schema describes string, boolean found instead / lines.item:5.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Invalid Resource 400 ORD lines.item:0.product_variant_id : Schema describes string, boolean found instead 909700ba20 View
Gravatar
Joined: 2014-08-07
Posts: 2628
Hello,

Please contact us to mailchimp@ebizmarts-desk.zendesk.com with the error messages on that grid showing the associated batch id.
Add the MailChimp.Errors.log and the xxxxxx.Request.logs as well.

Regards,
Santiago.
Gravatar
Joined: 2016-06-08
Posts: 23
ok, thanks.

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