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Invoice Generatiom
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Joined: 2016-12-01
Posts: 2
Hello,

Magento has not created an invoice within some customer orders. This means that i'm not able to create a credit memo to then refund/partially refund an order in Magento.

Could you advise why this could be?

Rebecca
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Joined: 2015-04-08
Posts: 784
Hello Rebecca,

An exception seem to have prevented the invoice from being created.
Was the payment taken?

Regards
Gravatar
Joined: 2016-12-01
Posts: 2
Hello,

Yes, the payment was taken as usual however no invoice was generated in the invoices tab within Magento.

Rebecca
Gravatar
Joined: 2015-04-08
Posts: 784
Hello,

There might be an error on the logs around the time the order was placed.
Can you confirm?

Regards

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