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Mailchimp Order confirmation automation not working
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Joined: 2017-03-05
Posts: 4
Hi, I have recently updated to the mailchimp version 1.1.5 to allow automation emails for orders and shipments to run via mailchimp.

I have followed the right step and process in setting up the extension and the automation, but when I made a test purchase, the automation did not work.

Can you provide guidance or explanation as to why this might not be working or the solution to resolving the issue.
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Joined: 2017-03-06
Posts: 2
Hi, I have been having the same issue with the update. I'm curious, do you have a cron job set up?

I'll let you know if I am able to resolve my issue.
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Joined: 2012-03-08
Posts: 843
Hi guys,

the extension assume that your have the magento cron job configured, if you don't have it the sync not work

Best
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Joined: 2017-03-05
Posts: 4
Hi,

Good thing you have mentioned the cron job. I can confirm that the cron Job has been configured and done correctly. I can confirm that this was done prior to me posting my support request on here.

So is it possible to provide a different explanation as to why there is this issue. mailchimp support team stated that there API watcher showed that there is nothing being pushed to my mailchimp account.

Please I need a solution as soon as possible.
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Joined: 2012-03-08
Posts: 843
Hi,

if the sync failed, you can see on the error grid (newsletter/mailchimp/mailchimp errors)
From this you can download the response file for error.
Take a look at this file

Best
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Joined: 2017-03-05
Posts: 4
HI, I can confirm that there is no error logged on the error report. it says "No records found".
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Joined: 2012-03-08
Posts: 843
Hi Solomon,

here you have how to help us to help you.
Check for the response file

Best
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Joined: 2017-03-05
Posts: 4
What is the process of uninstaling the application from my magentobackend please
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Joined: 2016-06-09
Posts: 1020

Solomon Soyinka - 2017-03-15

What is the process of uninstaling the application from my magentobackend please



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