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Unsubscribed Users Are Being Subscribed By Bulk Sync
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Joined: 2017-03-06
Posts: 2
We just upgraded to the latest version of Ebizmarts_MailChimp (Version 1.1.5) from MageMonkey. The bulk sync process in Ebizmarts_MailChimp is marking contacts (who were previously unsubscribed) as subscribed in MailChimp. This presents two major issues: 1) We risk emailing a contact who already unsubscribed 2) The contacts are being sent a "confirm your subscription" email when the bulk sync changes their subscription-status.

Is there a fix available for this? As you know, emailing contacts who explicitly opted out could hurt our sending reputation.

Ideally, the extension would not change a contact's subscription-status is MailChimp if they already had a status defined...

Thanks in advance.
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Joined: 2012-03-08
Posts: 843
Hi Charles,

thanks for your contact.
Keep in mind, in the new API customers and subscriber are different concepts, every customer that has a purchase in your store is synced as customer, this customers are not eligible for send a newsletter

Best
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Joined: 2017-03-06
Posts: 2
Hi Gonzalez,

Thanks for the reply - I don't fully understand your reply in the context of the issue.

The bulk sync process is subscribing customers to lists that they had previously unsubscribed from. When their subscription is updated they are being sent a "confirm your subscription" email. Why are they being resubscribed and receiving "confirm your subscription" emails?

Thanks!

Chuck
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Joined: 2012-03-08
Posts: 843
Hi Chuck

in MageMonkey you have an option "Enable two way sync via webhook", if this value is set to NO, then when a customer choose unsubscribe from your list, then magento have no idea of that, so the customer remain marked as subscribed. Then, when you install M4M assumes that the customer is subscribed and proceed to sync to mailchimp.
Check if the customer appear like subscribed in magento, if this is true, no way, M4M can't know that the customer are unsubscribed.

Best

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