Mailchimp Subscription Pop-up Not Working
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Joined: 2019-01-03
Posts: 3
From everything I've seen and read apparently there is an integrated pop-up for gaining subscribers. I have done everything on the Mailchimp side to get the pop up configured and deployed but not seeing anything or any errors on my side.

Am I missing something? I am running Magento 2.2.5 and Mailchimp 1.0.32

Thanks
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Joined: 2018-08-14
Posts: 235
Hi,

Thanks for contacting us.

Can you share the URL of your site, please?
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Joined: 2019-01-03
Posts: 3
It is discountvacuums.com

Thanks!
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Joined: 2018-08-14
Posts: 235
Hi,

Please check if you have the javascript and if it's equal to the result of the next query, for this you will need use postman, in the method GET write the next url: https://us19.api.mailchimp.com/3.0/ecommerce/stores/storeID where storeID is the id of the store that you have created the pop-up form, make sure that you replace "us19" for the end of the API key of the website. The result of this will be all the details of the store, there search for "connected_site" here you will find a screenshot as an example if you have not the field "connected_site", to fix the issue you must reset the store if you have the field "connected_site" please check if you are creating the pop-up form for the correct store.

Please check if the javascript is correctly saved into the database, to do this run the next query on the database and compare the result with the previous result in the postman:
select * from core_config_data where path like 'mailchimp/general/mailchimpjsurl';
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Joined: 2019-01-03
Posts: 3
I'm putting in the api key and the store id but for some reason it doesn't seem to be working. Postman is returning 'Could not get any response'. It is like my api key isn't working :\ But otherwise it seems to be registering that I am getting new customers registered etc.
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Joined: 2018-08-14
Posts: 235
Hi,

Please contact us via email here mailchimp@ebizmarts-desk.zendesk.com and send the next information:

1. Your current mailchimp, magento and mailchimp-lib version numbers.
2. A complete screenshot of your current configuration settings for the extension.
3. The result of the API calls.
4. The next log files: Mailchimp.log, system.log, debug.log and exception.log
5. The result of the next query:
select * from core_config_data where path like 'mailchimp/general/mailchimpjsurl';

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