Error with product synch
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Joined: 2019-02-01
Posts: 2
Hello,

I get this error on Magento, it is registered on mailchimp_ecommerce_sync_data table:

315705 18433 PRO 9f01b2af5ddad29e636574d4dc640cc2 This product was deleted because it is disabled in Magento. 2019-02-01 16:17:13 0 1 9fe6a2cd87 0
315711 18433 PRO 9cf1e9cdcb45d06e289c61b7a2800d20 Resource Not Found : The requested resource could not be found. 2019-02-01 16:14:10 0 1 5b64bd371d 0

Product is not synced on MailChimp and I can't include it in my newsletter.

MailChimp support suggested to disconnect the store a reimport again but no success.

The product is shared across different websites and store views.

Please ask if you need more information.

Regards
Gravatar
Joined: 2019-01-16
Posts: 21
Hello Alessandro thanks for contacting us,

1. Could you tell me your current MailChimp and Magento version numbers?

2. Product type is supported ? Supported products

3. Please share the output for the next quey:
SELECT * FROM cron_schedule WHERE job_code='mailchimp_bulksync_ecommerce_data';


Kind regards.
Gravatar
Joined: 2019-02-01
Posts: 2
Hi,

1. MC v.1.1.13 Magento Community v.1.9.2.1
2. It is
3.

10689711 mailchimp_bulksync_ecommerce_data success 2019-02-05 09:04:38 2019-02-05 09:15:00 2019-02-05 09:17:00 2019-02-05 09:17:13 ip-*-*-*-*.eu-west-1.compute.internal 17497 2019-02-05 09:17:00 generate_schedules

10689710 mailchimp_bulksync_ecommerce_data success 2019-02-05 09:04:38 2019-02-05 09:10:00 2019-02-05 09:12:09 2019-02-05 09:12:32 ip-*-*-*-*.eu-west-1.compute.internal 15919 2019-02-05 09:12:09 generate_schedules

10689709 mailchimp_bulksync_ecommerce_data success 2019-02-05 09:04:38 2019-02-05 09:05:00 2019-02-05 09:07:04 2019-02-05 09:07:22 ip-*-*-*-*.eu-west-1.compute.internal 14435 2019-02-05 09:07:04 generate_schedules

10689541 mailchimp_bulksync_ecommerce_data success 2019-02-05 08:45:41 2019-02-05 09:00:00 2019-02-05 09:02:20 2019-02-05 09:02:39 ip-*-*-*-*.eu-west-1.compute.internal 12861 2019-02-05 09:02:20 generate_schedules

10689540 mailchimp_bulksync_ecommerce_data success 2019-02-05 08:45:41 2019-02-05 08:55:00 2019-02-05 08:57:33 2019-02-05 08:57:47 ip-*-*-*-*.eu-west-1.compute.internal 11348 2019-02-05 08:57:33 generate_schedules

10689539 mailchimp_bulksync_ecommerce_data success 2019-02-05 08:45:41 2019-02-05 08:50:00 2019-02-05 08:52:19 2019-02-05 08:52:33 ip-*-*-*-*.eu-west-1.compute.internal 9583 2019-02-05 08:52:19 generate_schedules

10689379 mailchimp_bulksync_ecommerce_data success 2019-02-05 08:27:48 2019-02-05 08:45:00 2019-02-05 08:48:16 2019-02-05 08:48:28 ip-*-*-*-*.eu-west-1.compute.internal 8379 2019-02-05 08:48:16 generate_schedules

10689378 mailchimp_bulksync_ecommerce_data success 2019-02-05 08:27:48 2019-02-05 08:40:00 2019-02-05 08:43:22 2019-02-05 08:43:34 ip-*-*-*-*.eu-west-1.compute.internal 6802 2019-02-05 08:43:22 generate_schedules
Gravatar
Joined: 2019-01-16
Posts: 21
Hello Alessandro,

Please open a new ticket to mailchimp@ebizmarts-desk.zendesk.com and send us the following information:

1- Go to magento admin panel Catalog > Products search the product not synced and tell us the related product id (first column).
2- I need a temporary API key to check if the product was sent to mailchimp, to do that go to mailchimp site and click on your user account name > Account > Extras (drop down) > API keys then click on create key and set status to enabled and send the API key.
3- Include logs under var/log folder: MailChimp_Errors.log, MailChimp_Failing_Requests.log, exception.log, system.log
4- Save as csv the output for this query:
select * from mailchimp_ecommerce_sync_data;


Thanks for contacting us.

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